Privacy Policy

1 Information We Collect

We collect the following types of information when you interact with us:

• Personal identification details: name, email address, phone number, and delivery address
• Payment information: processed securely via third-party payment gateways; we do not store card details
• Order history and transaction details
• Device and browser information, IP address, and browsing behaviour on our website
• Communications you send us via email, WhatsApp, or contact forms

2 How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders
• To communicate with you about your order status, shipping updates, and after-sales support
• To send you promotional offers, new collection announcements, and brand updates (you may opt out at any time)
• To improve our website experience and product offerings
• To comply with applicable legal obligations

3 Sharing of Information

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

• Trusted logistics and courier partners solely for the purpose of delivering your order
• Payment gateway providers for secure transaction processing
• Technology service providers who help us operate our website, subject to confidentiality agreements
• Law enforcement or government authorities when required by law

4 Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how visitors use our site. You may choose to disable cookies in your browser settings, though this may affect some features of the website.

5 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Order-related data is retained for a minimum of 3 years for legal and accounting compliance.

6 Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent to marketing communications at any time by emailing us

7 Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

9 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10 Contact Us

For any privacy-related queries, please contact us at: support@krivisnook.com